support@schittkowski.de

Support
You can reach our support by phone at +49 (0)8426 7499682

Support

Our support is available for maintenance contract customers from Monday to Friday 09:00 - 17.00

Helpdesk

Our help desk answers all your questions and assists you in solving your software problems.

You can call us or send an email.

Our experienced support team is familiar with the your software solutions.

On request we can assist you through a remote access.

Ticket system

Support requests are managed through a ticket system. You can see immediately whether and what action has been taken.

Our maintenance contracts

  • Silver maintenance contract

  • Installation

  • Programm updates

  • Second level support

  • Remote access assistance (during the first 3 months)

  • Gold maintenance contract

  • Installation

  • Programm updates

  • First Level Support

  • Remote access assistance

  • System configuration support

  • Tips & tricks for users